Online Help > Entry Types > Sessions > Remote Connections




ScreenConnect offers lightning-fast remote support and remote access to connect and solve problems faster.



This entry is used to define and configure a ScreenConnect session.


Auto Login

Copy Password

Support Logging


External Mode

Show Opened Session



Here is a link to download the latest version of the ScreenConnect extension from the Devolutions website. http://cdn.devolutions.n...wnload/


You must unzip the content of ExtensionFiles to the following path:

<ScreenConnect installation folder>\App_Extensions\a161d6cf-0141-4280-a97c-b84c23e0b3da


The folder called a161d6cf-0141-4280-a97c-b84c23e0b3da will need to be created manually, it is the unique identifier of the extension and must always have that value.


However, this will not work for the cloud instances of ScreenConnect.






ScreenConnect - General tab

ScreenConnect - General tab





Enter the name or IP addres of the ScreenConnect server. You also need to specify the port.


Enter the username of the ScreenConnect server.


Enter the password of the ScreenConnect server.

View clip10577 / Hide clip10439 Password

Click on the view icon to view your password.

Click on the hide icon to hide your password.

Password Generator clip10578

Click on the icon to display the Password Generator.

Always ask for password

Always ask for password when connecting to ScreenConnect server.

Session name

Select or enter the machine name or session name to connect.

Always ask for session name

With this option the system will ask you which session you wish to start each time you open the session.

Use session name as filter

Use the session name as a filter to reduce choices.

Connection type

Specify the connection type. Select between:



Connect action

Select the connect action between:

Always Ask

Download App

Launch App

Auto create

If the sessions doesn't exist it will be created with these settings.

Session group

Specify the session group. Select between:

User Sessions


Session type

Specify the session type. Select between:


Secure Code

On invitation only

Secure code

Specify the secure code to use. Only available when the Session Code session type is selected.


Invitation Emails


ScreenConnect - Invitation Emails tab

ScreenConnect - Invitation Emails tab




Invitation Emails

An invitation email will be sent at the session opening for each email in the list. One email per line needs to be enter.




ScreenConnect - Settings tab

ScreenConnect - Settings tab





Select the version of ScreenConnect that you want to use in the application.

Default: Use the default version of ScreenConnect

Version 4.x and lower: Use the version 4 and lower of ScreenConnect.

Extension (Version 5 or higher): You need to install the extension from the ScreenConnect browser extension to use this version of ScreenConnect.