Online Help > Data Sources

Offline mode

Description

 

The offline mode allows you to connect to a local copy of the data source when the remote database is unavailable.This is useful when working from a remote location and the network is unreachable or if there is any kind of connectivity issue.

 

The read/write offline mode adds to users the possibility to manipulate entries while disconnected from the data source. This is useful for off site personnel or when working in environments that have sporadic network availability.

 

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This feature is not available for all data sources, refer to the help topic of your chosen data source.

 

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The offline cache is first encrypted using our own private key mixed with some information taken from the local computer. This makes it impossible for a copy on another machine to be readable. By default it is also encrypted with Windows NTFS encryption. In this case, there is no key saved anywhere.

 

For added security offline files are set to expire after a delay. The default expiry is set to 7 days but can be modified via the Data Source Settings.

 

When connected via VPN to clients network

Working from home

Working offsite

 

Remote Desktop Manager for Mac will prompt for offline mode when the application is unable to reach the data source but the offline mode can be toggled manually with File - Go Offline.

 

Several features are not available in offline mode, such as:

 

Attachments and logs

User management (Add/Edit/Delete users)

 

Availability

 

The offline mode availability relies on several settings:

 

The user's account

The data source settings

The group policies

The data source offline cache must be enabled as well.

 

The lowest setting (in terms of security) prevails over the others, which may prevent you from using the offline mode. If the Go Offline button is not available, please consult your administrator.

 

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We want to highlight that the offline cache is read only. For mobile workers we recommend creating a local data source. This allows you to create new entries or by using Clipboard - Copy and Clipboard - Paste, to copy entries between data sources and modify them as needed. When reconnecting to the data source you can use copy/paste again to update the online copy.

 

The Data Source Information displays the size of the offline cache file along with the effective modes (disables, read-only or read/write).

 

Data Source Information

Data Source Information

 

Caching Mode

 

You must enable the Caching mode for the Offline mode to be available. To modify the Caching mode simply go in the Advanced tab of your data source.

 

 

 

Settings

 

Offline Mode

 

Data source configuration - Offline mode

Data source configuration - Offline mode

 

OPTION

DESCRIPTION

Disabled

Prevents an offline cache from being used.

Read-Only

Session data can be browsed and launched while not communicating back to the data source.

Read/write

Session data can be browsed/launched/modified.

 

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Not all functionality of Remote Desktop Manager for Mac is enabled while offline. Even when in read/write access mode you may not be able to perform all actions, for example documents uploaded to your data source are not cached locally. On the other hand, note that the Private Vault is available in offline mode.

 

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Read/Write offline mode is not available with the basic subscription of Devolutions Online Database.

 

Grant/Remove Offline

 

WhatchTutorial

 

The offline mode is controlled at three levels:

 

User permissions

Data source settings (server configuration)

Data source configuration (local configuration)

 

A user most be granted Read/Write at all three levels to allow read/write privileges.

 

USER PERMISSIONS

DATA SOURCE SETTINGS

DATA SOURCE CONFIGURATION

EFFECTIVE ACCESS

Disabled or Read-only or Read/write

Disabled or Read-only or Read/write

Disabled

Disabled

Disabled or Read-only or Read/write

Disabled

Disabled or Read-only or Read/write

Disabled

Disabled

Disabled or Read-only or Read/write

Disabled or Read-only or Read/write

Disabled

Read-only or Read/write

Read-only or Read/write

Read-only

Read-only

Read-only or Read/write

Read-only

Read-only or Read/write

Read-only

Read-only

Read-only or Read/write

Read-only or Read/write

Read-only

Read/write

Read/write

Read/write

Read/write

 

You can verify the current offline mode of your data source in Administration - Data Source Settings - Offline.

 

Data Source Settings

Data Source Settings